Online blended learning platforms help customers maintain a balanced routine as they pursue their professional goals.
Who Is Creating Online Blended Learning Platforms?
One of the biggest challenges today is maintaining a pace of innovation and adopting digital innovations and processes at the optimal pace. Not every business can afford to waste a decade to innovate their ways. They must quickly learn and adopt best practices to remain competitive and stay ahead of the curve.
How should an organization prioritize its investments in digital innovation and develop the systems, policies, and processes to get the most out of new digital platforms?
At 4C Summit, VCCircle Consulting spoke with Dorhil Moondy, Head of KPMG India, who shared some insight into KPMG’s digital transformation journey and explained how the firm utilizes blended learning systems to manage its work/life balance.
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“Mastering the digital change leadership, leading change, and measuring progress are challenges for any organization,” Moondy says. “Our organization’s blended learning model helps solve many of these challenges.”
As a KPMG employee and resident at the firm’s Hong Kong Headquarters, Moondy sees many opportunities for innovations and changes within the firm. “There is a growing inclination towards hybrid learning” for each role, he says. The KPMG blended learning platform provides participants access to information and resources to manage their professional life and personal lives at the same time.
The offsite platform includes opportunities for learning across various fields. There are extensive training modules for financial institutions, such as personal finance, taxation, wills and estates, estate and trust, as well as real estate compliance.
“People are motivated by the variety of topics provided by the platform. This serves as an opportunity for employee participants to develop their knowledge and skill sets at the same time as having fun in a place of learning,” Moondy explains. “This also helps ensure balanced participation, as you get to learn from people with slightly different skill sets.”
At the core of the learnings are games to enhance the learning experience and project groups where learners with a range of expertise learn together and help build new skills that are applied to any job. The learning tools are customizable for any profession or role.
The KPMG hybrid learning model is flexible and has the ability to alter the learning schedule for participants to meet their personal and work/life goals.
Participants can increase or decrease their time allocated in different modules depending on the phase of their career, whether they are transitioning to a new career phase, or if they are already actively engaged in their job.
There are tools like online mocktests that are customized to a participant’s qualification level and experience. Participants can upload images, videos, and other resources for assessment purposes.
Once all the tests are conducted, the content is pooled to form one thought piece and workers get their report card within 2 days.
“This gives participants a much needed boost, a sense of pride and confidence. Even for those who participated in multiple modules, the performance reflected in the report card was strong,” Moondy said.
“A hybrid learning model provides a learning strategy where all the modules are used together to build a common skill set. There are no barriers of time for businesses to innovate, and blending the learning experience drives the pace of change that is needed to succeed in the digital world.”
Some ways to increase your individual flexibility and involvement in digital learning include:
Small study groups: Be mindful of group size to avoid group panic and constant debates about how to improve an existing subject.
Manage time: Don’t assume that all employees will be available for an online live meeting. Start the meeting by having everyone present individually for 30-60 minutes.
Address scheduling and workload: It is very often that customers are not responsive to scheduled calls. Different, quicker, productive ways to leverage calendar systems can also help while answering during calls.
Do not approach the physical learning site: Your organization may be in the habit of using desk work for teleworking; this can be detrimental for getting more time for learning. We recommend that the learning experiences be conducted and recorded remotely. Make sure there is a mechanism to be notified anytime changes are made to offline learning, which can help ensure that the learner’s education is complete.
How can technology help in creating digital channels for learning and mastery?
Mindset: When it comes to learning, one needs to be a thinker and not just a bumbler or know-it-all. Workplace policies are changing, and more platforms are emerging that support this need for personalized learning. It is essential to take advantage of new platforms that can give employees a high-level view into their learning journey.